BY UGANDA VANGUARD

KAMPALA – Standard Chartered has unveiled a first banking feature in the Ugandan market in a bid to meet the rising demands of the country’s young and digitally-savvy population. In a press statement issued August 9th, 2019, the bank has launched the country’s first social banking solution called “SC Keyboard”. The feature, which is part of the Bank’s newly launched full digital bank on mobile, allows the bank’s customers to access a variety of financial services from within any social or messaging platform without having to open the banking app.

Being unveiled on the back of the first digital bank that was launched at the beginning of the year, the solution is a first for the Bank in Uganda. The keyboard-based banking solution allows clients to transfer money in real-time, pay utility bills and instantly check balances from within any social or messaging platform. The unique digital solution can be configured as the default keyboard on any smartphone, making banking quick and seamless for customers who no longer need to log into their sc mobile app for basic banking services.

“The SC Keyboard is an important milestone in our digital journey. It was designed with our clients in mind, as users can now pay their bills, view their account balances and transfer money to their friends or family through any social or messaging platform, be it WhatsApp, Instagram, Facebook, Messenger or traditional SMS’s. We want our interactions to be simple, intuitive and seamless and we will remain committed to leveraging the best technology to make banking more convenient thereby enhancing customer centricity and service delivery,” said Moses Rutahigwa, the Bank’s Head of Retail Banking.

Speaking at a press conference to launch the feature, Rutahigwa said the sc keyboard seamlessly integrates into the keyboard of any smartphone, allowing users to access financial services without having to access (login to) the main App. From within any popular chat application like WhatsApp, Messenger, Twitter, LinkedIn and even traditional SMS, users can check their balances, pay bills or send money to any mobile wallet, without having to exit their chat mode. This feature makes financial transactions more accessible, hassle-free and convenient.

The Bank continues to leverage on its digital baking capabilities given the evolution of the banking landscape as more and more users adopt online and mobile banking into their daily financial activities.

Mr. Rutahigwa further added, “Our clients nowadays expect convenience, affordability, security and the aspect of lifestyle in the banking activities. They want to be able to open accounts wherever they are, and they want to do so speedily. They also expect to be able to perform more than just banking transactions on their online platforms – they want to be able to pay bills, access information on banking and financial trends, and much more. We will, therefore, continue to leverage on our aspiration of being the digital bank with a human touch.”

Standard Chartered’s Digital Bank on Mobile serves as the Bank’s digital platform and anchor to SC Keyboard and other future capabilities.  It continues to give clients practical and attractive options such as a free ATM card that is delivered to a location of a client’s choosing; an account with no monthly ledger fees and no need to maintain a minimum balance. The App., called the “SC Mobile Uganda App” can be downloaded or upgraded via Playstore or AppStore.

 

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